Interactive Coverage Map: An interactive map was developed to clearly show Mi-Fiber’s service coverage area, helping users easily determine if they are in an area that is eligible for service.
Modern Design & Branding: The website now aligns with Mi-Fiber.net’s new logo, providing a clean, professional look that’s easy to navigate and user-friendly.
Improved Navigation: We simplified the site’s structure, ensuring users could quickly find information and complete their goals with minimal clicks.
Key Features of the New Website:
The Solution: A User-Centered, Functional Website Redesign
Geolocation Detection: To streamline the lead generation process, we implemented automatic geolocation detection that determines whether the user is within Mi-Fiber’s service area. This ensures the website is personalized to the user’s location and helps improve conversion rates.
Emergency & Outage Notifications: Understanding the need for real-time communication, we developed a notification tool that allows admins to quickly provide updates on outages or emergencies, directly to the website’s visitors.
Support & FAQs Section: To reduce support calls and offer more self-service options, we developed a comprehensive FAQ section with helpful tips, instructional videos, and answers to common questions. This empowered users to solve issues without needing to contact customer support.
Softvoya worked closely with Mi-Fiber.net to redesign their website, focusing on a modern aesthetic, a streamlined user experience, and a set of tools designed to enhance both customer satisfaction and operational efficiency.