How it worksThe customer was already a user of the Upservice platform, so our team suggested to take advantage of using the Upservice widget and installing it on their website to communicate with users:
- Customer creates a channel in Upservice
- Specifies the site where he wants to attach the widget
- Selects the widget interface and adjusts it to the design of the website
- Installs the script through the admin panel
- Widget appears on the site
- Site users can write in a chat: ask questions, send comments and suggestions
Channel operators work in the Upservice system and receive messages online (and reply in the Upservice interface), while users receive a reply in the chat on the website.
- Widget installation and configuration takes a few minutes, while the chat works quickly and without interruptions, coping with high loads.