The client is a large online store, with about 25000 unique visitors per day and more visitors on promotional days. For the efficient customer service, it was necessary to have a live chat for the website: the company tried various popular online consultants, but all of them could not keep up with the high load. Softvoya team suggested the client to use a ready-made chat module based on Upservice platform, which works perfectly with high traffic and has a great performance due to the microservice architecture on which it is designed.

Key Points

Industry: E-commerce
Methodology: Scrum
Team: Product Owner 1, Business Analyst 1, Frontend Developer 3, Backend Developer 2, Designer 1, Scrum Master 1, QA Engineer 1.
Language: Python, JS
Frameworks: Django, FastApi, Sanic, ReactJS
Database: PostgreSQL, Redis
Message broker: RabbitMQ
Duration: 1 month

Solution

Our team streamlined the development process by selecting the most relevant technologies and choosing the best development practices:

• Widget is developed on microservice architecture: monolithic architecture does not allow scaling parts of the system, so Softvoya team decided to break monolith (application built as a whole) into microservices (small components).
• Development on microservices architecture allowed a separate module of the complex system (chat) to scale and thus to cope with large loads – to better support a large number of sites with high user traffic daily.
• The design of the chat is fully consistent with the corporate identity of the company.

How it works

The customer was already a user of the Upservice platform, so our team suggested to take advantage of using the Upservice widget and installing it on their website to communicate with users:

• Customer creates a channel in Upservice
• Specifies the site where he wants to attach the widget
• Selects the widget interface and adjusts it to the design of the website
• Installs the script through the admin panel
• Widget appears on the site
• Site users can write in a chat: ask questions, send comments and suggestions

Channel operators work in the Upservice system and receive messages online (and reply in the Upservice interface), while users receive a reply in the chat on the website.

• Widget installation and configuration takes a few minutes, while the chat works quickly and without interruptions, coping with high loads.